Terrible Service

Worst service received. I ordered a brand new device contract from Vodacom, I had to keep following up with Vodacom due to the person that was "assigned" to me kept hanging up the phone on me every time I answered the call. The device finally arrived after pleading with the courier to deliver 06/06/2020 due to it being a birthday gift. Once the device arrived I opened it to check everything was working. Well... The screen of the device was not clipped into the frame and the device would not turn on. I then called Vodacom on the 06/06/2020 to which the lady I spoke to told me it would simply be an exchange of devices and that I must phone in on Monday 08/06/2020 to arrange this. Let me just tell you first the disappointment of not being able to give the gift in the first place! I have spoken to three consultants on the phone and requested two managers to speak to and get told the same story "I can only email them for you". NOW the story changes that the device needs to be collected, then sent back to Vodacom where they cancel the contract which can take 5 - 14 working days (different answers from the consultants) and only then can I reapply for a new device! Why must I now go through all of this due to an error on Vodacoms side??? I find this extremely ********* and just wrong that I must now go through this entire process again! If I knew this was the case I would have just gone with a different service provider! I am shocked at how it becomes a "well, that's how it works" and there is no customer satisfaction. Take some responsibility and try meet your customer satisfactions. Needless to say I am still waiting to resolve this issue.