Terrible service

I’ve been struggling with connection since Monday , called them on Tuesday and it worked for a moment and from there , it was downhill I called Tuesday and held on for hours with a lady trying to help me this was past 8 to 10 and she then told me that she’d send technicians and Wednesday passed and Thursday when I called it seemed like a new thing so I then cancelled my line but still my problem being I’m paying for no service as I can’t access google nor YouTube and this is proving to be a huge inconvenience as I have school videos I need to watch and do some tests but I’m stuck at their mercy and no phone call to check whether the issue is even resolved I logged multiple requests today and they telling me they can only attend to it after 48 hours so again question is what happens in the mean time ??????