HvRvO
Hendrik van Rheede van Oudtshoorn
1 reviews | Active since May 2015
25 Feb 2026, 11:58
Terrible service!
My lines have been suspended yesterday. I have paid the outstanding amount after 16:00 yesterday. However, the lines have STILL not been reconnected and it is almost 12:00 already! The services of Vodacom has significantly deteriorated! HOW ON EARTH DO YOU CONTACT THEM TO RESTORE THE LINES???? *** gives you the 'your account is not in arrears' message, so it means the funds do reflect, but the willingness/ competence to restore it, does not.
Helpful (0)
Replies (2)0
Replies (2)HvRvO
Hendrik van Rheede van Oudtshoorn's updateReviewer Update
25 Feb 2026, 13:51I finally got assistance from Kate Phiri at Vodacom4U The Grove. After disappointing services from another branch, I called this branch. at The Grove. Kate assisted and could fix the problem immediately. Others simply didn't care/ didn't want to assist, but I am really glad that this was resolved.
HvRvO
Hendrik van Rheede van Oudtshoorn's update25 Feb 2026, 13:51
Reviewer Update
I finally got assistance from Kate Phiri at Vodacom4U The Grove. After disappointing services from another branch, I called this branch. at The Grove. Kate assisted and could fix the problem immediately. Others simply didn't care/ didn't want to assist, but I am really glad that this was resolved.
Vodacom's replyOfficial
25 Feb 2026, 14:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2026, 14:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team