TA
Talitha A
1 reviews | Active since Aug 2012
31 Oct 2023, 13:28
Terrible service
My contract was cancelled in October and my last debit was on the 30 September. This month they have debited me again with a total of R4088.55 which is almost 4 times my initial contract amount. When i spoke to Lazola at customer care he could not advise me why i was debited that amount and told me that data and minutes was allocated to me for October which i don't believe because all my data and airtime that i still had was taken away and i had no access to these services. I also have a mail from Sue who is the CEO's liaison officer confirming that the last debit will be at the end of September. I want my money reversed because you had no authority to debit my account
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Replies (2)
Vodacom's replyOfficial
31 Oct 2023, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Oct 2023, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TA
Talitha A's updateReviewer Update
13 Nov 2023, 09:58I have now tried on numerous occasions to speak to someone regarding this bill but no one is able to assist. I keep getting transferred from one department to the next and then I get cut off. The numbers they providing me with does not work. The agents I have managed to speak to cannot even pick up the contact numbers in question, This is really ridiculous. Apparently I was charged a cancellation fee which should not be the case due to the nature of this contract. I need someone to please call me to confirm that this error was corrected and there will be no more future debits I would really appreciate it if I can get some answers
TA
Talitha A's update13 Nov 2023, 09:58
Reviewer Update
I have now tried on numerous occasions to speak to someone regarding this bill but no one is able to assist. I keep getting transferred from one department to the next and then I get cut off. The numbers they providing me with does not work. The agents I have managed to speak to cannot even pick up the contact numbers in question, This is really ridiculous. Apparently I was charged a cancellation fee which should not be the case due to the nature of this contract. I need someone to please call me to confirm that this error was corrected and there will be no more future debits I would really appreciate it if I can get some answers