AO
Andre O
1 reviews | Active since Jan 2020
14 Jan 2020, 18:03
Terrible Service
Like many people out there, i have been one of the fortunate guys that had fibre installed in my area. Like everyone do, i was looking online for the best deal that suits my needs and came across Vodacom Fibre. Pleased with the package, i filled in my details and awaited contact from them. It all went down hill from there. I am still waiting from 30/12/2019 for installation. This after i have to make all the calls to Vodacom to beg them for their promised service.
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Replies (4)
Vodacom's replyOfficial
15 Jan 2020, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2020, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AO
Andre O's updateReviewer Update
15 Jan 2020, 10:44I have been promised yesterday by a team leader that i will be contacted this morning by 8am but i am yet to receive a call from someone. It really is so difficult to buy something from Vodacom, surely you want sales and this should be a smooth transition???
AO
Andre O's update15 Jan 2020, 10:44
Reviewer Update
I have been promised yesterday by a team leader that i will be contacted this morning by 8am but i am yet to receive a call from someone. It really is so difficult to buy something from Vodacom, surely you want sales and this should be a smooth transition???
AO
Andre O's updateReviewer Update
16 Jan 2020, 20:04It is annoyingly disappointing that even after coming to HelloPeter that no manager even tried contacting me regarding my complaint. Yet it is day 18 and i still don't have fibre
AO
Andre O's update16 Jan 2020, 20:04
Reviewer Update
It is annoyingly disappointing that even after coming to HelloPeter that no manager even tried contacting me regarding my complaint. Yet it is day 18 and i still don't have fibre
AO
Andre O's updateReviewer Update
18 Jan 2020, 09:23Is there actually someone reading this because it seems this is pointless??? I am yet again holding on the line to speak to senior management as it is day 19!!! Without any internet. I am now at that point where i do not want the service anymore and would like to change. If it takes this long for a new business client to receive service, imagine how unbelievably useless they are to their existing clients. As per my previous entry, not one manager has still tried contacting me to resolve my query. If i am not online by today, then leave it!!!
AO
Andre O's update18 Jan 2020, 09:23
Reviewer Update
Is there actually someone reading this because it seems this is pointless??? I am yet again holding on the line to speak to senior management as it is day 19!!! Without any internet. I am now at that point where i do not want the service anymore and would like to change. If it takes this long for a new business client to receive service, imagine how unbelievably useless they are to their existing clients. As per my previous entry, not one manager has still tried contacting me to resolve my query. If i am not online by today, then leave it!!!