Terrible service

I purchased I phone online as an upgrade. The person who did the order instead of using my number he gave me a new SIM card and one item was missing from the order. I tried to complain in the first 7 days and now it has been two months and nothing happen. I called multiple times but I couldn't get hold of a real person . I went to Vodacom store, he said he can't help me as the purchase was made online and all he can do is to email them. A team leader emailed him back and said that i have to call a number that they gave me. I spent 2 hours and one person throw me to another and they keep cutting the call or sending me to the robot. When I ask to talk to a manager they cut the call or they say I'm working from home ot the manager is not here ....ect.

They wasted my time and my money. Before I did all this I tried to change my number to Telkom and Vodacom refuse to migrate the number. Unacceptable and terrible service , poor quality customer service. Their call center is more useless and have no manners to cut the call on a customer and never call back. They don't even know what they are doing. They just receive calls and transfer it to another useless person and carry on like that.