JM
Jose M

1 reviews | Active since Jul 2015

01 Jul 2023, 11:06

Terrible Service

December 2022 relocated from kloof to Pinetown, notified vodacom in December and vodacom had said my Fibre shall be relocated by mid March that didn't happen, April contacted them again to relocate my Fibre to my in laws place as they were not in a financial position to afford their own. Umpteen phonecalls and emails as well as continual excuses and promises from vodacom and still no Fibre. Vodacom does not even deserve a star rating. Also not to mention the continual debiting of my account whilst I do not have the benefit of Fibre. Poor poor vodacom service, I honestly won't ever recommend them to anybody.

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2023, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team