JT
Jenny T
1 reviews | Active since Dec 2020
08 Apr 2023, 10:50
Terrible service
It’s been 4 days without a fibre connection with at least 8 calls to Vodacom. Speaking to a manager as well. Always being told that te ticket is being escalated and I will call you back within an hour with feedback. Not one call back and still waiting for escalation of the ticket. 4 days later and no help from them
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Vodacom's replyOfficial
08 Apr 2023, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2023, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team