Terrible Service

Good day<br> <br> I recently decided to upgrad online with Vodacom (on 28 July 2015)- my first attempt and I am regretting it!<br> <br> Firstly, I was supposed to get a sim card with the upgrade as per the website, but I did not receive it neither was I informed of this service.<br> <br> Secondly, nobody told me about the insurance cover for the screen and that I must register online within 30 days<br> <br> Thirdly, I am still being charged a BIS service fee even though I have upgraded to the S5.<br> <br> I am so unhappy with the service I have received from Vodacom online. I went into the Vodacom store @ Clearwater mall with my husband today and this is where I found out about the screen cover insurance and registering online within 30 days. The lady even explained how to deactivate automatic updates to save on your data usage. <br> <br> I certainly will not use the online service again, the traditional way of going into the store is a 100 times more better.<br> <br> Just to think I was on the verge of porting my number over to MTN but decided to stay with vodacom, a choice I wish I would have stayed with.<br> <br> If only the CEO knew what is going on with the online service!