Terrible Service

I've been struggling with my data disappearing at random intervals for the past 2 months. I paid a visit to the Vodacom Sandton City outlet on the 28th of July to inquire and was told by the gentleman and lady who assisted me that my data usage was unusual as well as that 3 other Customers had experienced an issue similar to mine and that the Query would be escalated. I then received a sms the next day signed by Craig Cicero contrary to the feedback I received. I've since called the Advanced Data line on ***6 on more than 1 occasion to ask that the issue be revisited and every single call ends with a promise that I will receive feedback. One lady I spoke to told me \that's just the way the guys there are"- I'm not certain what to make of that. Meanwhile"