WN
Werner N
1 reviews | Active since Nov 2023
21 Nov 2023, 20:03
Terrible service
I have a 500Mbps fibre service with Vodacom at home which at night I’m getting 5 - 10Mbps download speed every day. I have logged multiple calls with Vodacom to fix this issue. The call is open for a week and then I get a notification that the call is now closed. My issue is not resolve and I’m not getting anywhere with them. Im paying for a premium service but not getting what I pay for. I do not recommend them and will be cancelling my service with them
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Replies (3)
Vodacom's replyOfficial
22 Nov 2023, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2023, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WN
Werner N's updateReviewer Update
14 Dec 2023, 20:22This issue is still not resolved. This is absolutely horrible service.
WN
Werner N's update14 Dec 2023, 20:22
Reviewer Update
This issue is still not resolved. This is absolutely horrible service.
WN
Werner N's updateReviewer Update
03 Feb 2024, 19:59Why is this issue still not resolved?
WN
Werner N's update03 Feb 2024, 19:59
Reviewer Update
Why is this issue still not resolved?