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Monique W

1 reviews | Active since Oct 2013

05 Dec 2022, 13:03

Terrible service

Worst online purchase experience of my life. Ordered a laptop on 16th. Still dont have it I have spoken to numerous agents by now. Frustrated beyond control

0
Replies (4)
Vodacom
Vodacom's reply05 Dec 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MW
Monique W's update05 Dec 2022, 15:14
Reviewer Update
Been speaking to consultants for last 2 weeks but between you and @Skynet no one is sorting this out. I have gone to a branch and we have been send from 1 department to another with no answer

MW
Monique W's update06 Dec 2022, 10:29
Reviewer Update
21 days now Vodacom. No consultant has phoned me
21 days I have been waiting for my online purchase!
Poor service
MW
Monique W's update08 Dec 2022, 08:02
Reviewer Update
Day 23