JK
Jenine K
1 reviews | Active since Jan 2022
07 Jul 2025, 10:20
Terrible service
Absolutely horrible, vodacom added subscription charges to an account that I cancelled previously, I was not even aware of the charges and didn't approve anything, then they handed the outstanding amount over to their attorneys without any formal notice. Now I am struggling just to get hold of Vodacom to log a formal complaint.
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Vodacom's replyOfficial
07 Jul 2025, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2025, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team