Terrible service

I have had very bad experience with Vodacom

I manually paid my account on the 30th January as it is a new contract and i didnt know the debit order was going to go off on the 1st february.

After the debit order goes off it was declined as i had insufficient funds

I contacted vodacom twice on 135 and the collections department keeps saying my account is upto date but yet the automatic voice says imerreas in arrears.

The vodacom app tells me im in arreas as well but i did manually pay the account. I need to get this updated