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Gavin C
1 reviews | Active since Jul 2011
05 Oct 2020, 17:14
Terrible service
Why do big companies hold us ransom. I thought that the monopoly act prevents them of exactly that? Trying since 10/09 to migrate my fiber line with no.luck. several calls but no joy. Cannot even change to another isp as Vodacom monopolize the infrastructure in the area.
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Replies (2)
Vodacom's replyOfficial
06 Oct 2020, 07:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2020, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gavin C's updateReviewer Update
23 Oct 2020, 09:49This matter is still not sorted out satisfactory even agfter several calls to the customer support. line speeds are no where near what i am paying for, intermitant interupptions. My VOIP telephone is now dead since cahnge over. overall very dissatisfied with Vodacom and their after sales service or should i say non existant aftyer sales service
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Gavin C's update23 Oct 2020, 09:49
Reviewer Update
This matter is still not sorted out satisfactory even agfter several calls to the customer support. line speeds are no where near what i am paying for, intermitant interupptions. My VOIP telephone is now dead since cahnge over. overall very dissatisfied with Vodacom and their after sales service or should i say non existant aftyer sales service