Terrible service.

On of the Vodacom consultants called me about the Vodacom offers and I refused the offers that he was trying to offer about data and airtime but he added them without my concern on the 15 of June Vodacom took R1020.98 and they where supposed to take R200.00 I think, and then I called Vodacom to find out what is going on why did they take R1020.98 from my account on the 15 of July they took R708.99.I talked to Shenyl RF:J03808 the first time and then they referred me to Mpho Marumo she also referred me to HR and the HR told me that they will refund me after 4 to 5 working days but they haven't made the refunded me yet so now I can not go through the Vodacom service may you please assist me.

Thank you.