Terrible Service

I have logged my request with you guys 7days ago, no one is able to tell me when this will be resolved. This was a simple relocation where the line was supposed to be activated no one can tell me when this will be resolved I have been without connection since the 1st of June . My full debit order will run with no service . I spoke to several agents which were escalating the matter . Vincent even gave me his personal number to assure me that this will be sorted and now he also decided to ignore me. Please can I be assisted I have officially ran out of patience.