TERRIBLE SERVICE

Once again we have experienced shocking customer service from Vodacom, *** the retentions cancellations department!! My husband contacted Vodacom Cancellations on the 16th March 2021, in the afternoon, and requested the immediate premature cancellation of both his Vodacom Contracts. Spoke to a very helpful lady who sent the relevant Invoices for Premature Cancellation of both his Data Contract and Mobile Contract...which he paid immediately via EFT, and signed the relevant forms and emailed the Invoice, signed cancellation form and POP directly to the *** on the 16th March 2021. Now today he receives a statement from Vodacom stating that his mobile contract has not been cancelled!! Excuse me....so we phone the *** number, get transferred, from Finance department, to retentions department, to customer service department, back to the cancellations department only to then be cut of by Vodacom after 20mins of our airtime...he phones again, and gets cut off....he then phoned a third time and spoke to a Kevin who gave him another reference number for cancellation of his mobile contract only to once again cut my husband off.....SERIOUSLY Vodacom your service is absolutely SHOCKING....we have done our part of paying the premature cancellation costs and sending in the relevant forms and this is how you treat a customer of over 15 years loyalty to Vodacom....Disappointing