Terrible Service

Good day Please be advised that on the 12th of August I chatted to your upgrade area and I was not interested in any of the deals. I then advised that I wanted to Cancel my 2 contracts on *** *** A lady in your Retentions area (Kunene) assisted me and attempted to retain me by advising that I could get a 90% discount so for the amount of R87 (include VAT) I will get R65 airtime monthly and 10 gigs data monthly per cell number above. Please can you check your recording. I also cancelled the 3 Gig data on ***. Another lady called me on 28th August initials (RW) and advised that she was going to load 500 megs and I advised that that was incorrect and advised of what my contract was about. On the 1st of September 2020 – on both cell numbers I received R65 airtime and 500 megs of data. I need that rectified as to what was agreed on ASAP(please do listen to the recording) and provide me with a copy of the recording as well. You Customer services has transferred me to 4 people and advised that someone would contact me within 7 working days. I cannot wait for 7 working days for the data as my children are doing online classes at home for school and University. I also asked at 09h21 today that a team leader or manager called me within 2 hours – still waiting. I was going to sign up with another service provider for data for these 2 numbers and reconsidered when your Retentions area offered me this package.

I have still not received a phone call from a manager or the consultant. I need urgent feedback please . Thanks

Anne Rabichand

Tel: ***

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