KR
Khevna R

1 reviews | Active since Aug 2024

03 Aug 2024, 15:49

Terrible service

I have experienced grossly inadequate service and mishandling of my contract at Vodacom. They took over 4 months to resolve my issue. They changed my phone sim to a home-based internet sim which prevented me from making phone calls, and when confronted, they said it happens all the time. Completely careless and sloppy service. I would not recommend Vodacom to anyone.

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2024, 14:44
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team