terrible service

the service i have been recieving is terrible to put it mildly.<br> <br> I took my phone in on th 30th June 2015 to Vodacom repairs in East gate, to date i have not recieved any sms or even a call to inform me of the progress. <br> <br> I had to call the insrance myself to find out if it was submitted and if it will be covered. to my horror the claim was sent to insurance a week later. Today is the 15 July 2015, 11:45 and i still dont have any feedback whatsoever.<br> <br> this is unacceptable