Terrible service

I was offered a service and accepted the price and process as it sounded like a good deal! Oh how wrong I was ! I have spent hours on the phone with vodacom where my WiFi has not worked and all they do is lie lie lie , after installation I waa told it would be active that very evening . It is now the next day and I have absolutely no internet, please explain who is going to pay for my airtime and data??? I have asked for a superior ro call me yesterday , did I receive a call ? No not one single call. It is disgusting * further more I have work to do and would like to confirm if vodacom will be paying me my salary . I would actually like to cancel and go with someone more trust worthy as all o have received is lies