RP
Reena P

1 reviews | Active since Jan 2021

29 Apr 2021, 08:50

Terrible service!

I have done any application with this company on the 16th April 2021. A consultant by the name of Nomfundo has done it over the phone with me. Promised me that if I am approved she will Call me. I have not received that call. I called every working day for a follow up and spoke to consultants that told me it was approved and that my sales agent was supposed to call me and tell. Then I was told that they had no stock of the device I have taken so when I called in to follow up as I was told that they will receive stock from the 23rd up until the 20th April they confirmed they received stock.

I received an sms today stating that they do not have stock of my chosen device and they will let me know when they receive. Vodacom why lie? Made me wait 2 weeks and still nothing?

For a contract that costs no more than R350pm I am receiving terrible service!! This is ridiculous honestly and everybody should know about the unprofessional consultants that vodacom has.

Expected more from Vodacom than other providers!!

0
Replies (2)
Vodacom
Vodacom's reply29 Apr 2021, 10:41
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RP
Reena P's update04 May 2021, 08:05
Reviewer Update
These guys sent me a message on the 30th April 2021 that they received my stock. Today is the 4th May 2021 and they never even hand it over to courier! Terrible service!