Terrible service...

I have had endless problems since my account was moved from Nashua Mobile to Vodacom, this is my second hellopeter complain in 1 week, 1st I received dozens of messages daily stating that my account was in arrears even though I have never missed a single payment or shortpayed my account. Then I struggled to get a sim swop because of this amount I supposedly owe even though I received sms's stating that credit was arranged and approved for the amount I supposedly owed. After 3days i finally managed to get a sim swop but guess sim card was not working after being told it would be active in 3 to 4 hrs of purchasing the sim card, then i called the helpline and the gentleman spoke to told i was suppose to insert the simcard in the phone and switch it off for 3-4hrs and since it was a weekend it could take up to 24hrs for the sim card to be active. Guess what 24hrs later my sim card was still not working and i called again and spoke to a guy by the name of Degree a very useless Degree if you ask me who flatly refused to escalate the problem since it was a weekend and the systems are not as effective as during the week and was told to just suck it up and wait for Monday, seriously???