Terrible service!!!

Hi Vodacom It’s been two weeks now that my data service on my cellphone hasn’t been working. A call was logged to move my individual account to business on INC***9 but this call was closed when only one number on my account was moved, instead of both numbers. The person assisting me was then told my data is not working because the transfer of ownership to the company name on referral ***8, which was approved, is not done yet. When this person tried to do the transfer the system kept giving an error and a second call was logged on INC***7. This person was then told the migration is not complete. Both calls were closed without a resolution and my data is still not working. I am now on a Smart top-up L+, but I was on a Smart top up M+. My bill is higher and my data is not working and the person assisting me is just not getting feedback after following up and trying all avenues to get this sorted without any luck after two weeks. At this point I am heavily frustrated and am prepared to take my business elsewhere. Please get this sorted!