NM
Nontobeko M
1 reviews | Active since Nov 2021
23 Feb 2024, 09:23
Terrible service!!!
Vodacom service centre is a disgrace! My phone went in for repairs on the 11th of January, that was 31 working days ago and they refuse to give it back! The problem was a swollen battery, a mere 7 months into owning the Nokia so one would think it's an easy fix, NOT! They have nothing but excuses and now refuse to answer calls!!!! Can I have my money back, atleast?!
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Replies (2)NM
Nontobeko M's updateReviewer Update
23 Feb 2024, 09:36After a whole half hour of trying to get through, the call was finally picked up by Nkosinathi, who is Malcolm's gate keeper (Malcom is the manager by the way). Nkosinathi refused us access to Malcom, told us to report him on Hello Peter and abruptly hung up in my ear! Is this the type of customer service you guys are aiming for?!
NM
Nontobeko M's update23 Feb 2024, 09:36
Reviewer Update
After a whole half hour of trying to get through, the call was finally picked up by Nkosinathi, who is Malcolm's gate keeper (Malcom is the manager by the way). Nkosinathi refused us access to Malcom, told us to report him on Hello Peter and abruptly hung up in my ear! Is this the type of customer service you guys are aiming for?!
Vodacom's replyOfficial
23 Feb 2024, 09:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2024, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team