Terrible service

I have Comprehensive Cellphone Insurance with Vodacom. When I tried to claim for damaged device I’m being taken from pillar to post. I took insurance when it was administered by Finrite and during that time I had changed devices where I completed the “change of cover” form to ensure I’m correctly covered. But guess what….those details are not reflected with Vodacom when they took over the administration of insurance.

Having provided proof of such change, I have been requested wait while this matter is escalated yet I’m paying for the updated device. Three days later I haven’t taken my device for repairs because of these delays. How difficult can it be to update premium details and processing the claim??