Terrible Service

On Thursday 09/01/2020 I requested for a new line on my Vodacom contract, today 13/01/2020 I phoned the call centre numerous of times, spoke to Gladwine, Ituneleng and Bridget requested to speak to team leaders conveniently they are on calls or in meetings, I have been with Vodacom for more than 10 years im stronly considering moving over to MTN as im not willing to wait 14 working days for a delivery on a stupid phone. This never use to take this long why now? O ya according to Bridget im not even the account holder on my contract.