terrible service

I have been dealing with the business division, to apply for for company devices be cell phones for company employees. I myself have been using Vodacom for the past 16 years have never experienced such poor service from Vodacom before. When applying for the first handset I dealt with Magdalene. who took over 3 weeks to assist me, eventually having been told there is no stock and I should go to a branch, upon arriving at the branch the application she completed was incorrect and the branch could not have it transferred for that reason, after struggling for 4 hours i was sent hour and then called to collect the next day, Thanks to the lady at vodaworld. the consultants working in the business division at not skilled to assist as they continue to lie on feedback, with the customer having to follow up and no feedback sent from the consultant. So now this is my second application. Merisha assists. 3 weeks and 3 day later no response to my mails I call in and I am told there is no stock, but I agreed to wait 2 weeks for stock and its past the waiting period. Then stock automatically appears. I am now following up on my delivery with 2 mails and 2 calls no reply. One of the reason the service is poor is cause when you call into this center for an escalation the consultants refuse to get a supervisor, customers are told that they will be called back ,but the feedback suddenly comes from the same consultant, surely I should have the right to escalate my query and not be **** to as a customer continuously, I refuse to believe that this is what Vodacom gives as service to its customers.