Terrible service

On the 8th of Sept. 2025 I got an sms saying I was in arrears with my phone payments after paying ,religiously , long before the 1st of every month. I phoned Vodacom accounts and they said that I was most definetely in advance and asked me to mail the POP, which I did. Today my phone services was uspended after paying my account on the 30th of July for the month of August and then again on the 14th of August for September. Phoned accounts department that said I was in arrears and while I was still explaining the call dropped at 17hoo, home time of course. Even went to a Vodacom shop but the manager there could not or did not want to assist. Also insisted I was in arrears AFTER the accounts department obviously did not allocate the payment or are just not competent enough to assist me. THIS never happened to me before since I am always on time with my payments and always pay Vodacom the same I did for almost more than 20 years. At the moment I cannot even phone customer care to assist me. Vodacom's standards definetly dropped a lot! Not really impress at all!