Terrible Service

This past month till now I have been struggling with my account as I could see even if I have paid my account balance is not going down yet when I call I am being reminded that my account is in arrears. I made late payment for September and I covered it up. I realized that a payment that was made on 03/11/2021 of R710.00 after a month was not allocated I notified Vodacom I even wrote an email to customer Service the money was only allocated beginning of this week.There is a payment also that I made on 01/12/2021 R615.98 it was only allocated on 10/11/2021 and for it to be done I sent proof of payment and I do not understand because most of my payments are done in Vodacom's App and my account in few minutes it has always been updated. I sent an email to a lady called Zanele Masuku who is supposed to be a Supervisor to look at my account and give me feedback she did not respond what kind of service is this. I have been a loyal customer to Vodacom for 22 years instead I am being threatened that my account will be locked. I have never had a problem with Vodacom where my application for upgrades had to be declined because of being a bad payer as a result I feel that when my contract is over it is time for me to migrate to another service provider. I have been talking to different Consultants who have such attitude and one of them actually put the phone down in my ear I am just so disappointed I think I am dealing with people who are not supposed to work for a Call Centre according to my life experience and this is sad. I feel some lucky kids are given work but they mess it up and there are some do not even have that job sitting home and this should be a wake up call for Vodacom. This is something maybe you do not want to hear but it is my truth.