Terrible Service

<p>On the 29th July 2017 a contract phone that's on my name which is being used by my son stopped. 30th July we visited the Vodacom store in Cavendish square to do a sim swop and we were told that the sim would be working by 1st August 2017. By 1st August the phone was still not functional. We called Vodacoms call every day from the 1st August 2017. On the final call which was saturday 5th August 2017 i was inform by Vodacoms call centre that the phone has been blasklisted. This came to a surprise as we took the contract out online and have all the docmentation and packaging. The Vodacom call centre said the phone was blacklisted in error and it states that it was ******. </p> <p> </p> <p>On the 5th August I was informed that we should go to a Vodacom store so that can unblacklist the phone. On the 6th August 2017 this is exactly what I did and went to Vodacom in Kenilworht Centre. I was then told by a consultant at Vodacom that I need an affidavit and once I hand in a ffidavit and complete a form it will take 1 hour to unblacklist the phone that Vodacom blacklisted in error. </p> <p> </p> <p>3 days later and the phone is still balcklisted. I am now told by Vodacom that they can only unblacklist the phone if i provide a case number. My question is: Where do I get a case number. Oh, yes the police station so who do I lay a case against. Vodacom maybe for incorrectly blacklisting my phone.</p> <p> </p> <p>So, now we walking around with a phone that doesn't work due to Vodacom error and to top it all off they will bill me and take there debit order as per normal this month but for almost half this month the cell phone is not working due to your error. Your service and network freaking sucks. I probably will not get any response from Vodacom because that they service they think is OK for the clients.</p>