1 reviews | Active since Aug 2017

06 Aug 2017, 17:18

Terrible Service

<p>I returned a new iPhone 6 that i had for a total of 8 days, when returning the phone i was told it would take around 5-7 days. Fast forward to 3 weeks later and still no phone... Vodacom has come up with multiple excuses as to why the phone has not been fixed but not once did the contact us each time we had to call. In the last 2 days we have called close on 10 times (WITHIN WORKING HOURS) and still no answer. </p> <p> </p> <p>Seeing as i currently do not have a phone if anyone is willing to answer this review you can look to reach me via email until my phone has actually been repaired but who knows how long that could take.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Aug 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Aug 2017, 08:47
Official

Dear Ruan Venter,

Thank you for taking my call.

As discussed, your query is resolved.

I do apologise for the inconvenience caused.

Regards,

UW