Terrible Service

Don't even deserve the 1 star, I have request fibre installation for my home more than 3 weeks ago, I live in a complex set up and vumatel insists there installation already at that address, I have explained several times that it is a complex set up and obviously a neighbour has fibre. There has been no update from Vodacom only escalations to vumatel, no one is coming with solutions everyone is just chilled about it. Call Centre Team leader Faisal Smith promised to update me, but I'm not surprised that he also has not bothered to update me, all I have been hearing this past 3 weeks is we are going to escalate it, but nothing is being done.