1 reviews | Active since Aug 2017

01 Aug 2017, 08:51

Terrible service

<p>24 hours later and still waiting. i have been on hold for an hour now. New contract taken out on friday and havnt stopped fighting with Vodacom. Emails get cancelled without any warning and it takes more than 24 hours to try get this fixed. i had to tell the consultant that if she ( please note she was the 5th person i spoke to) could not get it fixed that she should maybe ask someone more superior to help. Parre is the current TEAM LEADER who has me on hold for an hour. doesnt come back and tell me " i am still trying to get hold of Advanced technical group". i just have to shut up and wait for her. very poor business ethics. This is a business email they have blocked. no warning no email NOTHING. </p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2017, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Aug 2017, 16:45
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc