1 reviews | Active since Apr 2015
Terrible service
<p>I advise everyone reading this review to not consider taking up any services with Vodacom, they care when you enter their shop, once you signed an agreement if you are a contract person they do not help, their turnaround time SUCKS, i have experienced bad service from them for a month now. even before i was on contract i fought with them because of so many things they were doing wrong and i had proof. Even on this instance i have all the proof i need but they refused to take the blame for their actions, my device came back unrepaired due to their stupid policies in place which they cannot stick to it. If you want a hassle free time consider other service providers, me i am moving to another one and if someone ask me about how is Vodacom service i will tell them it is ****!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Sinesipho,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Dear Sinesipho,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
It is very unfortunate that with the systems you have in place still they cannot follow them, what is the point of logging a request and still get no joy? after all the trouble i went through with reference numbers and emails but i cannot get help. The service is pathetic then there should be no system where you need to request a proof of purchase and they cannot help.
It is very unfortunate that with the systems you have in place still they cannot follow them, what is the point of logging a request and still get no joy? after all the trouble i went through with reference numbers and emails but i cannot get help. The service is pathetic then there should be no system where you need to request a proof of purchase and they cannot help.