NW
Natasha W
1 reviews | Active since Jun 2019
18 Jun 2019, 16:30
TERRIBLE service
I received TERRIBLE service regarding my VOIP lines from Allister Holland. I kept on asking him to contact me and he told me that the engineer would be in contact with me. That was not what I asked him to do. Thereafter he started ignoring me and till today he has not yet contacted me. This has been about three weeks that he has been ingnoring me. The engineer came out today to fix my VOIP lines and after him driving so far to come and fix my VOIP lines, he gave me the answer to the question that I've been asking for 4 weeks. So I have now waited 4 weeks for the engineer to tell me something that Allister could've told me over the phone, 3 weeks ago.
This is really TERRIBLE.
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Replies (2)
Vodacom's replyOfficial
18 Jun 2019, 18:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2019, 18:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jun 2019, 10:40Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Vodacom's reply25 Jun 2019, 10:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team