Terrible service

<p>After several calls to Vodacom which some of them include consultants telling me as a costumer that if I am not happy with their service, I must drop the phone and call 111 again so that I can speak to a different consultant which eventually I had to do because I felt my time was wasted. </p> <p> </p> <p>Following that I contacted cancelation department of which today I discovered that my cancelation was never raised on the system after wasting my time talking to the cancelation department. This is after I previously tried to cancel the contract 3 months ago when it lapsed. </p> <p> </p> <p>Raised a query of being overcharged on the contract which was supposed to have been cancelled and was issues a refence number but to my surprised this was closed without being given the closure status. </p> <p> </p> <p>Really disappointing that after all this calls no one can assist to get this issue resolved</p>