Terrible Service

I went to Vodaworld on Tuesday, to book in my cell phone because I have been having continuous problems with the device, got to customer center after waiting for 15 minutes my ticket number was called, I get to the table as requested and the lady assisting me asks me if, asked for me details,as I proceed to give her my details,she says the system as locked her out, so I wait 30 minutes for her to reset her password,only to be told after 45 minutes in total of waiting that she cannot assist me, because my backup was not done. I leave and go back the net day,Complete all the paper work including my insurance application. I call in to check ,I was told that they have not received approval from insurance ,so I call the insurance department only to find out my paper work was never submitted. after struggling for 2 days to get some feedback I was told that my application was rejected due to me not having funds,how do people work without reading and being competent , how can you just reject and application claiming someone doesnt have money without even speaking to the person,the level of service at vodacom has really become terrible, its sad that the people who give yourll business are treated in this manner!