TERRIBLE SERVICE

I ended up migrating my package and was mislead with the information, I then phoned a month later and said I would like to go back to my original package. I was told to phone after 3 months to cancel and I will not be charged, which I did. I spoke to a number of people and finally got through to the right department, I even got a reference number and was told I will not be charged. Then end of April I was charged with R2650 extra. I cancelled my debit order and phoned, no one could help me. I emailed vodacom and then was credited with R2650, I paid the remainder of my account. A week later my account was switched off due to my account being in arrears. When speaking to the consultant who she said I must wait for the credit to clear. I received another phone call today saying my account is in arrears, the phone was rudely put down in my ear. I have been a customer for many years and I am highly dissapointed. This issue has still not been sorted and no-one can tell me who I can speak too to rectify the problem. Poor show Vodacom