KM
Keorapetse M
1 reviews | Active since Apr 2017
14 May 2019, 10:48
Terrible Service
Good day
I did an online upgrade on the 7th of May, today it is the 14th of May and I have not received my device. The Vodacom website states that when you do an online upgrade, you get your device the "Next Day". For me it has been a week.
RAM delivered my parcel with Tracking Number K ********** to an incorrect address on the 13th of May and it was impossible to make an arrangement for me to get the device the very same day. I have been calling Vodacom and RAM for over an hour and no one has an answer. No one from Vodacom or RAM can confirm if my device will be delivered.
Vodacom and RAM, may I have my device TODAY
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 May 2019, 10:56 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2019, 10:56
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 May 2019, 15:26 Dear Keo****tse
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply15 May 2019, 15:26
Official
Dear Keo****tse
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team