TR
Tristan R
1 reviews | Active since Apr 2019
01 Apr 2019, 17:58
Terrible service
Reported a fibre fault to the call centre. Received a confirmation that the fault has been reported. 5 days later and still not fixed. Multiple calls to enquire about the status only to be told they will phone back. Haven't heard back and no status update.
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Vodacom's replyOfficial
02 Apr 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team