JP
Jana P

1 reviews | Active since Jun 2017

26 Jun 2017, 10:03

Terrible service

<p>I have app**** for Internet for a new business. Because the business is not running yet there is not always someone at the office. Vodacom therefore arranged with me to do the installation at 9:00 on Friday 23.6. Nobody pitched. I drove all the way to the office to unlock the office. This was a waste of my time and petrol. Vodacom rescheduled for today 26.6 at 9:00. Again nobody pitched. I spoke to a Lerato at ********** 308 but she was very unhelpful. A guy from number ********** 551 phoned me at 9:34 and told me that they cannot do the implementation today and the reason because they did not let me know was that the woman that was suppose to phone me is off sick today. I guess if one Vodacom staff member is sick the whole Vodacom falls apart. Once again - a waste of my time and petrol!!!!</p>

0
Replies (3)
Vodacom
Vodacom's reply26 Jun 2017, 10:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jun 2017, 11:44
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team

JP
Jana P's update29 Jun 2017, 14:23
Reviewer Update

Hi Vodacom,

Yes you did indeed. After I had to start phoning around to sort this out myself. The person that phoned me from your Vodacom-HelloPeter team said that he will send me an email and that because of all the petrol that I wasted because Vodacom did not pitch for the appointments he will arrange a discount on my payments. So what happened with that?