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cG
camilla G

1 reviews | Active since Oct 2016

15 Feb 2019, 09:38

terrible service

upgraded early on 7th of March and was told by agent that I will only be paying for the new contract since I had only a sim previously. Found out now I have been charged for 2 packages because I had already received the minutes/data on the first. But this was not told to me by the agent and is unacceptable since she confirmed that I will only pay for the new contract

0
Replies (4)
Vodacom
Vodacom's reply15 Feb 2019, 10:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team   

Best regards,

Vodacom
Vodacom's reply15 Feb 2019, 11:45
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Should you be referring to the current Invoice, this Invoice will only be generated on the 01st March and will be amended. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,

cG
camilla G's update19 Feb 2019, 08:25
Reviewer Update
hi, please confrim when it will be ammended?
cG
camilla G's update07 Mar 2019, 15:16
Reviewer Update
no change in invoice untill now