JW
Joy W

1 reviews | Active since Jun 2017

21 Jun 2017, 09:56

Terrible service

<p>I got a new contract from vodacom and set a specific date for debit order and they deducted on a date they chose and more than what was told which is very unprofessional and when I called they just said they cannot pay it back and the person that opened the contract should have told me about the extra fees! I also called the number that the person called from and the one on my email but needsless to say. I will never take out a contract from them again!! </p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team