Terrible service

Terrible service from Vodacom insurance. I just had a claim with Vodacom and they gave so much work and a run-around. I called them for the claim for my laptop they told me they will not collect i should get the damage report and quote and said I should go to any Vodacom shop, I went to the Vodacom at the Red Mall, & was told they didn’t know how the insurance works on the laptops?? I went to centurion mall and they ask me to take it to incredible connection who was closing and would not help me. and finally I managed to get the report from Ensure Service in midrand.

After such a hustle to get the laptop inspected, Vodacom tells me they will not pay me for the inspection fees ( Because they just don’t pay he said) What happened to TCF (Treating Clients Fair) All other insurance companies have people they work with and does the assessment for them and they cover inspections fee as part of the insurance claim.

After stating they won’t pay me back my inspection fee, they decided not to pay CIL (Cash In Lieu) and want to replace the device (and this means running around to Vodacom shops again). Why do clients have to go through so much just to claim. I feel this is not fair. This is really bad. I would not advise anyone to use Vodacom insurance. And the service advisors are not helpful I spoke to so many people and was on the phone for over 30mins in all instances that I called them to get this sorted. On top of this the ********** /1953 number is always not in service.