IB
Isabella B

1 reviews | Active since Jun 2017

19 Jun 2017, 11:48

Terrible service

<p>I have been in contact with Vodacom since March 2017 with regards to ********** extravagant data billing on my internet modem account. I have until today not received any feedback at all from Vodacom in this regard. Numerous phone calls, visits to the Vodacom store and e-mails later and still no solution, explanation or assistance was received in this regard. If this is the service I receive, I have no other choice than to take my internet package elsewhere as soon as this contract runs out.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2017, 13:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team