Terrible service

I am still waiting for a response from Vodacom and Cellsure, regarding a previous complaint. We got a phone call and where told that we would be contacted by a consultant as we informed them it was a business contract and the person who called us assured us that someone would call shortly, this was two weeks ago. As I previously stated, I have 7 business contracts with Vodacom, and now seriously considering moving my business to a different service provider. I will recap what the problem is. I signed a insurance contract on the phone, the phone got damaged and I wanted to claim, only to be told that I do not have insurance. When I queried this, it was found that the vodacom shop had not submitted my insurance forms. I was then told I had to back pay the insurance premiums in order to get my phone repaired. I have stupidly gone and taken another contract out with Vodacom just so that i could have a working phone, as my business must go on.