Terrible Service

<p>I upgraded to contact through vodacom but still kept my old number. The airtime which was supposed to be loaded with 1,5hours after I was approved for the contract on the 7 June 2017 still as of yet has not been loaded to my number yet vodacom has deducted the monthly contract amount from my account already. <br />The store for which the error was made has since Sunday not communicated with me. I have been the one calling in trying to sort this issue when it was not even my fault. I haven't used up an benefits, did not get the airtime yet Vodacom has taken money from me. <br />Management at the Mont Clare Vodacom shop is also not very customer friendly, and they have not tried to resolve this matter timeosly. It's been over a week and I am being charged for a service and product that I haven't even received.</p>