Terrible service

<p>Since the 02/06/2017 I have been unable to send SMS's, MMS's nor had access the internet. I went to your service centre in Eastgate Mall on 09/06/2017. I arrived at 16:09 & then waited to for assistance. The 1st person I chatted to could not assist me but advised me that I needed a software upgrade & referred me to the technician. I got to see another consultant at 16:35 but was advised that as the technicians leave at 5PM they couldn't assist as it takes about 45mins to do a software. They advised me to go back on Sunday. I arrived at 13.33. When I got to see a consultant he got the software upgrade be done but I still could not send SMS's, MMS's nor had access the internet. He did a check and saw that there was a restriction on my sim "service inhibiting SMS, MMS & Internet". He had me call the call centre that could not pick this up but with alot of back & forth they lifted the restriction. They promised that I would be up & running with the hour. I left your store @ 16:50. I had to pay R250.00 & wasted 3 hours of my time & to date i still am not able to use any of these services. This is totally unacceptable. Can this matter please be resolved by close of business today??????</p>